Help Centre
Fast guidance for painful pimples, sudden breakouts, stubborn acne, and scarring concerns.
1
Blind Pimple
Blind pimples (nodulocystic acne) are painful swellings that develop beneath the skin’s surface. They are often inflamed, tender to touch, and can sometimes become infected. Blind pimples are among the most frustrating types of acne. Deep, painful, and hidden beneath the skin, these stubborn blemishes can take what feels like forever to heal and are often difficult or impossible to safely extract.
Our consultants are trained to quickly identify these pimples from photos and outline an action plan designed to help calm the inflammation, reduce the size of the nodule quickly, and minimise the risk of scarring.
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Blind pimples (nodulocystic acne) are painful swellings that develop beneath the skin’s surface. They are often inflamed, tender to touch, and can sometimes become infected. Blind pimples are among the most frustrating types of acne. Deep, painful, and hidden beneath the skin, these stubborn blemishes can take what feels like forever to heal and are often difficult or impossible to safely extract.
Our consultants are trained to quickly identify these pimples from photos and outline an action plan designed to help calm the inflammation, reduce the size of the nodule quickly, and minimise the risk of scarring.
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2
Cystic Acne
Cystic acne is, in our opinion, one of the most severe and potentially damaging types of acne. It is a form of inflammatory acne that causes painful, swollen, pus-filled breakouts to develop deep beneath the skin. Cystic acne can be extremely persistent, difficult to manage, and frequently increases the risk of long-term scarring if not handled carefully.
If you have this type of acne, it is important to speak with our consultants as soon as possible. After reviewing your photos, we can provide guidance on the most suitable treatment options, medications, and practical steps to help reduce inflammation and minimise the risk of scarring.
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Cystic acne is, in our opinion, one of the most severe and potentially damaging types of acne. It is a form of inflammatory acne that causes painful, swollen, pus-filled breakouts to develop deep beneath the skin. Cystic acne can be extremely persistent, difficult to manage, and frequently increases the risk of long-term scarring if not handled carefully.
If you have this type of acne, it is important to speak with our consultants as soon as possible. After reviewing your photos, we can provide guidance on the most suitable treatment options, medications, and practical steps to help reduce inflammation and minimise the risk of scarring.
Get Help Now
3
Sudden Painful Pimple Before An Important Event
Painful pimples always seem to appear at the worst possible time, completely unannounced. These breakouts can range from a simple blackhead to deep blind pimples or painful nodules that may take weeks to settle and can sometimes leave scarring if not managed correctly. You don’t need to spend hundreds of dollars on pimple patches, which often don’t work, or waste time experimenting with expensive creams.
Our consultants deal with these types of breakouts on a daily basis. Simply send us a clear photo of the pimple along with your skin type, and we can recommend an action plan to help reduce the swelling quickly and lower the risk of scarring.
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Painful pimples always seem to appear at the worst possible time, completely unannounced. These breakouts can range from a simple blackhead to deep blind pimples or painful nodules that may take weeks to settle and can sometimes leave scarring if not managed correctly. You don’t need to spend hundreds of dollars on pimple patches, which often don’t work, or waste time experimenting with expensive creams.
Our consultants deal with these types of breakouts on a daily basis. Simply send us a clear photo of the pimple along with your skin type, and we can recommend an action plan to help reduce the swelling quickly and lower the risk of scarring.
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4
Pimple That Won’t Go Away
Some pimples disappear quickly. Others linger for weeks, repeatedly return in the same area, or refuse to fully heal. These types of pimples can be tricky to manage because they may look like a simple papule or pustule but often behave very differently. Even when there appears to be a visible opening, they can be extremely difficult to extract and may carry a higher risk of scarring.
Our consultants are trained to quickly assess these stubborn breakouts and outline the best way to manage them. In some cases, we may ask for more than one photo to ensure we provide the most accurate advice for your skin.
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Some pimples disappear quickly. Others linger for weeks, repeatedly return in the same area, or refuse to fully heal. These types of pimples can be tricky to manage because they may look like a simple papule or pustule but often behave very differently. Even when there appears to be a visible opening, they can be extremely difficult to extract and may carry a higher risk of scarring.
Our consultants are trained to quickly assess these stubborn breakouts and outline the best way to manage them. In some cases, we may ask for more than one photo to ensure we provide the most accurate advice for your skin.
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5
Acne Scarring In Dark Skin
Acne marks and pigmentation can behave differently in darker skin tones. It is common for people of Indian, African, and other melanin-rich backgrounds to experience post-inflammatory hyperpigmentation (PIH), where the skin darkens after acne has healed. These marks are not true scars, but they can be stubborn, long-lasting, and often frustrating to treat without the right approach.
Our consultants work with thousands of skin types affected by PIH and can provide guidance on treatment options such as hydroquinone, tretinoin, and glycolic acid, depending on your skin type and the severity of pigmentation. Contact our consultants for help with post-acne marks, discoloration, and post-inflammatory pigmentation, along with practical strategies to help minimise lingering visible effects.
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Acne marks and pigmentation can behave differently in darker skin tones. It is common for people of Indian, African, and other melanin-rich backgrounds to experience post-inflammatory hyperpigmentation (PIH), where the skin darkens after acne has healed. These marks are not true scars, but they can be stubborn, long-lasting, and often frustrating to treat without the right approach.
Our consultants work with thousands of skin types affected by PIH and can provide guidance on treatment options such as hydroquinone, tretinoin, and glycolic acid, depending on your skin type and the severity of pigmentation. Contact our consultants for help with post-acne marks, discoloration, and post-inflammatory pigmentation, along with practical strategies to help minimise lingering visible effects.
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6
Popped Pimple Won’t Heal
Sometimes a pimple is picked, squeezed, or popped and instead of healing, it remains open, red, or inflamed for days or even weeks. This can increase the risk of infection, scarring, and pigmentation, especially if the skin barrier has been damaged. In some cases, what looks like a simple healing pimple may actually need a different treatment approach.
Our consultants regularly assess slow-healing pimples, open acne wounds, and damaged skin after extraction. Simply send us clear photos and we can help outline the best steps to support healing and reduce long-term skin damage.
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Sometimes a pimple is picked, squeezed, or popped and instead of healing, it remains open, red, or inflamed for days or even weeks. This can increase the risk of infection, scarring, and pigmentation, especially if the skin barrier has been damaged. In some cases, what looks like a simple healing pimple may actually need a different treatment approach.
Our consultants regularly assess slow-healing pimples, open acne wounds, and damaged skin after extraction. Simply send us clear photos and we can help outline the best steps to support healing and reduce long-term skin damage.
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